In order to ship your orders to you as safely as we can, we partner with DHL or Post Express. Their couriers will bring the items you order to your delivery address between 08:00 AM and 4:00 PM. Please ensure that there is someone available at the address to receive the shipment during these hours. When receiving the shipment, please inspect the package to make sure there is no visible damage to it. If you notice that the transport packaging is significantly damaged and suspect that the product may be damaged as well, please refuse to accept the shipment and immediately notify our team.

If there is no visible damage on the package, please receive the order and sign the confirmation receipt form provided by the courier.

 PostExpress courier service, if unable to deliver the package, will leave a note with a order shipping number so you can pick it up in the closest Post office near you, within 5 working days.

By confirming and clicking on the ‘PLACE MY ORDER’ button, you agree with the delivery terms and conditions stated.

After confirmation, the order enters the processing status. After processing your order, you will be notified about its status by e-mail.

POST EXPORT

Most often, it takes about 20 business days to process orders. For all orders placed on Fridays and weekends, the seller will contact you at the beginning of the following week.

All costs of delivery will be clearly stated, separately from the item price, with the overall price stated as well.

Post export (an external company that delivers goods for Mona d.o.o), delivers packages to the delivery address in the period from 8-16h. Post export is in cooperation with the Posts in all countries so the delivery can depend on time zone and your local post. Please, ensure that at the address is a person who can receive the shipment.  If courier do not find you at the address, the shipment will return to us. Upon receiving of the shipment, we will contact you to determine the reason why shipment isn't delivered and agree to resend it.

After your order has been shipped, we will send you a confirmation e-mail with the unique code of your order that you can use to track your package.

POST EXPORT link for tracking your order is: - http://www.posta.rs/struktura/lat/aplikacije/alati/posiljke.asp

IMPORTANT NOTICE

The estimated delivery time is shown for informative purposes only. Mona doo company can not vouch for the estimated delivery time shown in the table. The package can be kept longer than initially planned at certain posts for safety checking procedures, which can postpone the estimated delivery time. According to previosly stated, delivery can last up to 30 days. Prolonged deliveries are also prone to happen during holiday seasons, as processing the packages can take longer than the usual.

 

 

DHL

For all orders placed on Fridays and weekends, the seller will contact you at the beginning of the following week.All costs of delivery will be clearly stated, separately from the item price, with the overall price stated as well.

If you choose DHL courier service, the delivery fee for all countries worldwide is 25 EUR. . Estimated delivery time for each country can be found

After your order has been shipped, we will send you a confirmation e-mail with the unique code of your order that you can use to track your package.

DHL  link for tracking your order is: - http://www.dhl.rs/sr/express/tracking.html

 

Important!
Due to extra postal security checks it can happen that shipment take longer to reach recipient. Cases like this usually occur in the times of increased ’anti-terrorist’ activity.
Delays in shipments can also be expected in the busy holliday seasons, when postal handling of shipment goes much slower
 
Please keep in mind that the shipment may be subject to your local customs import taxes. For more information on that, please contact your local customs office.

 

The package can be subject to the local taxes of the delivery country – for more information on this, please check with your local customs service office. Mona doo can not be held responsible for higher delivery expenses due to the customs taxes or any other matters valid in the country the package is being delivered to. We have tried to provide all the necessery informations for the customs so you do not need to pay the customs taxes only the VAT in your country. IMPORTANT NOTICE - we can not guarantee that the customs will free you off all customs taxes.

PLEASE NOTE:
By confirming and accepting the order and clicking on the ‘PLACE MY ORDER’ button, you agree with the delivery terms and conditions stated.

If you have any queries, complaints, or would like to share any information with us – please feel free to send us an e-mail atinfo@mona.com