When receiving your shipment, please inspect the package in the presence of the courier. If there are visible signs of damage (torn parts or dents), you should not accept the parcel. In that case, please e-mail us your details (first and last name, contact number) at info@mona.rs and specify the reason why you refused the delivery. We will contact you at our earliest convenience with further instructions.

If you have received the shipment and discovered, upon opening the parcel, that the delivered goods do not match those ordered or that the details on the invoice are incorrect, please contact us by sending an email with your details (first and last name, contact number ans picture of received item) at info@mona.rs (not later than 24h from the time of receipt of said goods) and describe the problem. We will respond by post or email as soon as possible, in any case no later than 8 days from the receipt of the complaint, and inform you on further steps. Sending an e-mail doesn't mean that  complaint is accepted, it is just necessary step in resolving a complaint. Complaints are to be resolved within the period of 15 days of the receipt.

 The seller is obliged to deliver the goods at the price featured on the internet, plus the cost of delivery. This is valid for undamaged goods which correspond with those featured on the site.

 In case of improper product handling that results in damage, it is the customer who is solely responsible for the damage and reimbursement is declined, with the product being returned at the customer’s expense.